It's annoying if an article does not work properly or goes wrong over time. Does the article show defects over the lifespan that you are expected to expect? Then you can return it to us. How long an article should go depends on the type of article. Does your item no longer function due to fall, shock, or moisture damage? This is not covered by the warranty. If you want to return an article, please always let it know.

Lamps, batteries or loose components only know the legal warranty. Our own term of at least 2 years is not applicable.

We have our own Service & Repair Center. That means we can repair all the products ourselves. All products have been extensively tested before we ship the products to our customers. However, a product may be defective. We're excited to help you solve this problem!

To repair products, you must request an RMA code. You must forward this number with the goods (to be returned or repaired). Without RMA number we can not accept your goods. Request an RMA-code.

Advice: Always ask about the repair status through our contact form. In order to answer a question regarding the repair, we often need to contact the repair center.

Repairs within warranty period

If the product is defective due to a manufacturing error and is still guaranteed, we will repair the product for free. It may also be that the product can not be repaired, then we exchange the product.

Repairs beyond warranty period

If there is no warranty (s), then we may be able to repair the product. The shipping costs to us must be paid by you. A repair outside of the warranty period is as follows:

1. You send the product to us and Omega Mechanix examines the product.

• 2. Then we send a price quote:
  
  
  • Option 1: You agree with the stated repair costs, after which the product is repaired.The handling can take some time. Omega Mechanix gives you an expected repair term.
  • Option 2: You are not agreeing to the stated repair costs, after which we will return the product to you. There are € 50, - research fees, including VAT and exclusive shipping.
  • Option 3: You will destroy the product. You do not pay any fees.

• On the repair work, Omega Mechanix gives 60 days warranty.

For questions regarding warranty contact us: +31 (0) 165-583300