We provide quality products and strive for satisfied customers. If you have a complaint, we will ask you to contact us. We always want to improve our service and always appreciate your feedback. We will solve your complaint. After delivery of your order, we ask you to check everything. Complaints, questions or feedback can be communicated to us.

In case of complaints, indicate the problem or cause. Complaints must be fully and clearly described to Omega Mechanix within a reasonable time after the defects have been identified. Omega Mechanix complaints are answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Omega Mechanix will respond within 14 days with a notice of receipt and an indication when you can expect a more comprehensive response. You should at least give us 4 weeks to resolve the complaint - by mutual agreement.

1. Omega Mechanix has a well-known complaints procedure and deals with the complaint in accordance with this complaint procedure.
2. Complaints about the performance of the agreement must be submitted fully and clearly to Omega Mechanix within a reasonable period of time after the defects have been identified.
3. Bij Omega Mechanix ingediende klachten worden binnen een termijn van 14 dagen gerekend vanaf de datum van ontvangst beantwoord. Als een klacht een voorzienbaar langere verwerkingstijd vraagt, wordt door Omega Mechanix binnen de termijn van 14 dagen geantwoord met een bericht van ontvangst en een indicatie wanneer u een meer uitvoerig antwoord kan verwachten.
4. You should, at least 4 weeks, give Omega Mechanix the time to resolve the complaint by mutual agreement.